TERMS AND CONDITIONS

The website  “IOSIFINA STARS”  is the e-shop of the Greek company “ΙΩΣΗΦΙΝΑ ΤΣΙΜΠΟΓΙΑΝΝΗ”  situated in Glyfada Athens, at 39th Palmyras street, p.c. 16561, telephone number 6940700741.

The visit and the use of the e-shop automatically means the acceptance of the terms of use. If you disagree with the following terms , you are kindly requested not to use the e-shop.

The “IOSIFINA STARS”  reserves the right to modify, add, transform and renew unilaterally the content or the services of the e-shop , or the terms of use whenever it is necessary and without any previous warning, only by announcing it on the e-shop website.
Terms & Conditions

All prices are quoted in Euros. All prices are inclusive of VAT but do not include delivery charges.

PRODUCTS OF E-SHOP

“IOSIFINA STARS” cannot provide any guarantee on the availability of products but it guarantees the on-time update of consumers about the lack of availability.

PERSONAL DATA PROTECTION

The management and the protection of the user’s personal data Ina under the terms of this agreement and under the relevant existing Law orders.

“IOSIFINA STAS” ensures the personal data of its users and does not transmit to any physical or legal entities for any reason except for Law breaking cases and only to the authorities, after their legal request.

The personal data is used to establish communication with the client, to support and serve the client , to inform the client on new offers of  services and products.

Our company shall process these data in accordance the Law (2472/1997) in order to complete the order placed by our customers and sell in no way disclose, publish or sell their  data to any third parties, except in case a loyal procedure regarding the with drawal of confidentially is initiated (L2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.

APPLIED LAW AND REST OF TERMS

Any part of the above  terms opposes to the Law automatically ceases to exist and excludes from the agreement and in no case does it affect the validity of the remaining terms. Any concession, additional time or not implementation of one or more of the present terms by the “IOSIFINA STARS” cannot be interpreted as resignation, permanent or temporary, partial or total of any right or claim that sten from them or from the Law. The present agreement will be covered by both European and Greek laws and will be under the exclusive jurisdiction of the Justice Hall of Athens.

CONTACT US

You can contact with our team, seven days a week, to assist you with any information you had like by email.

Please mail us at info@iosifinastars.com

If you would like to have a tailor made shopping experience please email us at eshop@iosifinastars.com

PAYMENT

•Payments are invoiced in Euro (EUR).

•You must pay the full price of your order before we will sent you it.

•Payment by Credit Card.

•Payment by wire transfer.

TAXES AND DUTIES

Prices displayed on the website are including VAT.

HOW TO RETURN AN ITEM

You can return an item to us using our courier service   .This  is for your convenience and guaranteed to reach us safely.

Please follow our step-by-step guide to returning items.

Step 1   visit my account page. You will need to login to your account.

Click on the RETURNS link.

Step 2  You will see a list of all orders you have placed. Under the order number heading, click on the order number containing the item you would like to return.

Step3 The full details of that order will appear.

Click on “RETURN”.

A form will appear, containing you last used delivery details. You will choose your return option calling “FSI COURIER”. The courier will telephone you to confirm your booking. The address  in this form will be the address your package is collected from.

Step4 Prepare your item for collection.

•Returned item must be in its original condition. Place the item in the bag in which it was dispatched to you.

•Explain and fill in the form the reason for the item you wish to return. Place the form with your item.

PLASE TAKE NOTES

Returned items must be returned within 10 days of you receiving them. We will process your return and any appropriate refund within 5 days of receipt.

If you have any further questions regarding the return process or policy, please feel free to contact us.

SHIPPING POLICY

On an average it takes us about 2-5 business days to ship our products. If the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.

SHIPPING IS FREE  if your order exceeds 80 euro
Please make sure that the shipping address is correct.

All packages require a signature to complete delivery.

All orders in Greece are shipped via FIS courier and ELTA.

Be assured that your personal information is kept private and confidential.
The products are shipped in Europe and outside the European Union by the courier company ELTA.

Depending on the country, outside the European Union, there may be extra charges arising out of import duties, exchange or other special changes for which the company assumes no responsibility.

Always  an email acknowledgement will be sent to you after you have placed an order with us with the total cost.